Hotel Employee Handles Racist Customer Nicely

Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express in Austin, Texas, is getting props for the polite way he handled a woman who called him the n-word over the phone. She didn't realize he'd heard her, so when she showed up to get her room, he politely told her to go to the Best Western next door!

The Russ Martin Show

The Russ Martin Show

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